Compliance and Governance

Sales Operations is at the center of key business operations and policies. It is critical to document procedures, guidelines and business critical processes. Documentation is a way of transparently communicating expectations and therefore ensuring consistent governance and compliance where required.

Highlights

Compliance

Ensured Sales organization was informed and trained on key company policies regarding cybersecurity, ethics, pricing, compensation.

Obtained confirmation of required training/communication for record keeping & audit backup.

Governance

Documented key processes to ensure global consistency.

Managed CRM Data Hygiene with off shore administrative team.

Owned CRMM strategy for restricted v. editable fields.

Established data architecture rules enabling reporting and data connections across teams.

Policy Documentation

Documented Policies on target setting, account segmentation and account reassignments.

Owned All Commission Plan communication.

Communicated SPIFF parameters and rules for participation.

Strictly managed the commission review, approval and exception process.

Audit Responsibilities

Some key processes are subject to official audit and SOX controls as well as compliance restrictions

Two processes have been under my responsibility- Pricing Accuracy and Commission Payout Accuracy.

Business Conflicts and Sanction Compliance Processes related to Global Professional Services